Skip to main content

Customer Feedback

One of the disadvantages of an internet business is that it is hard to elicit feed back from customers let alone visitors to your site.

Regular readers of this blog will know that it attracts very few comments and the same is true of the wider website.

So that made the e-mail from a customer who likes our recording of Saint Saens Danse Macabre so much that he wanted to tell us and suggest that we try and get it on Classic FM's Playlist. Not confident that our approach to them will have any success but it was most encouraging to have such positive and thoughtful feedback.

We have looked at this whole issue of customer communications a number of times but we have yet to come up with a productive approach. Mind you even offers of 50% discounts appear to stir no interest amongst our visitors so I'm not sure what kind of sledge hammer it will take.

Perhaps we just have to become more creative musicians and hook people by their ears!

Popular posts from this blog

Adding to the collection or ...

There are more opportunities to add to this collection but we think that it is now time to make some additional payment options available. For low cost items, credit card transactions are rather expensive so we will need to trade the benefits to us of larger orders against a premium for individual track purchases. This means adding shopping cart facilities along side the simple BitPass functionality and is going to be a bit of a programming challenge. More of this anon - in the mean time here is another Brandenburg Concerto LoFi streaming sample - first movement of No3 from Johann Sebastian Bach himself and our arrangement on steel drums and marimba - full HiFi track only 0.99$(US).
Read more
Persistance does it It is now 15 years since this website was launched. In that time we have had ups and downs - some associated with Google algorithm changes but this year we seem to have seen steady growth in visits and some dramatic download volumes. It looks as if we might reach 1000 giga bytes of download this month for the first time ever.  Our global reach is wider - although Indonesia and India still account for over 25% of visits we had visits from 126 countries in the last week exceptions include Uragauy and some sub sahara countries. The bulk come through organic Google searches with the next largest share coming from our daily tweets. 
Read more

Shop Re-opens

The PHP upgrade on my server precipitated closure of the shop for a couple of weeks but I finally found the time to work through the backlog of OS Commerce upgrades that I had been putting off and Lo and Behold the shop is working again. I still need to do a bit of testing on the shopping cart arithmetic and make sure that the downloading is still working properly after the changes I have made. I'll also have a look at the recent contributions to see if there are any other improvements I should be making. In the mean time there has been another surge of Ranking changes on Google as reported on Rankpulse and it is evident that our rankings continue to swing around on a daily basis but our overall position and visitor numbers seem pretty stable - even the shop closure didn't seem to have much of an impact.
Read more