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Customer Contact

Working over the internet you tend not to have too much customer contact. You can see the visitors coming through the site and what they stop to look at or in our case listen to. Even when they progress from visitor to customer the flow of funds and goods are achieved automatically and there is little human contact.

So it is quite nice from time to time to get those little e-mail challenges like the one yesterday who couldn't find his downloaded files. It turns out that he had fallen victim to Microsoft's help in the way of hidden files on XP. Those of us who grew up on 2000 are used to being able to thread our way all round our directory structures - even unto the depths of our temp files with all their wondrous collections of cookies. In XP by default users, including those with admin priviliges, are not trusted to see these nether regions or even be aware that they are there but when IE is also configured to automatically put downloaded files there we have a problem.

Of course as a Fire Fox enthusiast this problem had not happened to me but after a little ducking, diving and delving the relevant menu with the switch concern was located - light was shone around and another customer satisfied.

More mysterious and worrying was the customer who set up an account and paid us some money without leaving any trace of his order in our database. More digging needed on that one as it coincided with a blip in our ISP's stats production - nothing to do with today's date of course - because it happened yesterday!


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