Yes it must be a BUG mustn't it.
A cunning test program pin pointed the novel little weakness of our streaming software that has cost us the best part of a week - still no comment from support of course!
It turned our that the software is indifferent to the stereo / mono characteristics of the MP3 files offered for recording streaming samples but it is sensitive to the compression settings i.e. more compressed files playback faster. Our LoFi samples of our music tracks did not trigger this effect the use of mono for our ringtones exposed more options including quite a few that produced the accelerated playback effect.
So we are now making special recordings of our ringtones for streaming purposes and they are actually a bit bigger than the files we are offering for sale - should be done in a couple of days!
A cunning test program pin pointed the novel little weakness of our streaming software that has cost us the best part of a week - still no comment from support of course!
It turned our that the software is indifferent to the stereo / mono characteristics of the MP3 files offered for recording streaming samples but it is sensitive to the compression settings i.e. more compressed files playback faster. Our LoFi samples of our music tracks did not trigger this effect the use of mono for our ringtones exposed more options including quite a few that produced the accelerated playback effect.
So we are now making special recordings of our ringtones for streaming purposes and they are actually a bit bigger than the files we are offering for sale - should be done in a couple of days!