Customer contact is one of the bonuses of running this sort of business.
It is only with that customer feedback that you pick up the problems they have experienced and give yourself a chance to fix them.
Over the past couple of years the most frequent difficulties have been concerned with downloading. We fixed the worst of those with the updates we did earlier this year but Microsoft still come up with new ways to hide files downloaded with IE if you don't arrange the settings properly.
The one thing that has never been questioned in the whole time has been the quality of our recordings - until yesterday that is. A customer in Australia down loaded the recording of the Brahms Hungarian Dance No 6 he had bought - it played OK on the PC but when he burned it on to a CD it crackled like crazy!
Now for some reason I had never burned one of our recordings to a CD - so I tried it with the Microsoft Media Player and the same recording - result perfect!
Normally you assume that with digital recording quality is binary i.e. it is either there or it isn't. Drop outs, delays and distortion can occur with players but the original material that leaves our computers here should arrive in pristine form with the customer. Never the less I emailed a copy back to Australia and this morning I open my mail to find that this copy burned perfectly.
If anyone can suggest why I'd be very interested to hear from them.
It is only with that customer feedback that you pick up the problems they have experienced and give yourself a chance to fix them.
Over the past couple of years the most frequent difficulties have been concerned with downloading. We fixed the worst of those with the updates we did earlier this year but Microsoft still come up with new ways to hide files downloaded with IE if you don't arrange the settings properly.
The one thing that has never been questioned in the whole time has been the quality of our recordings - until yesterday that is. A customer in Australia down loaded the recording of the Brahms Hungarian Dance No 6 he had bought - it played OK on the PC but when he burned it on to a CD it crackled like crazy!
Now for some reason I had never burned one of our recordings to a CD - so I tried it with the Microsoft Media Player and the same recording - result perfect!
Normally you assume that with digital recording quality is binary i.e. it is either there or it isn't. Drop outs, delays and distortion can occur with players but the original material that leaves our computers here should arrive in pristine form with the customer. Never the less I emailed a copy back to Australia and this morning I open my mail to find that this copy burned perfectly.
If anyone can suggest why I'd be very interested to hear from them.