Skip to main content

A Good Day at the Office

Normally when any part of your customer service system is broken the first thing you hear is a customer complaint but if the failure prevents them becoming a customer most people walk briskly away. So it was particularly nice this week to have an issue raised by an enthusiastic potential customer who pointed out that our PayPal service was broken.

PayPal have updated their terms and conditions and asked us to update our agreement with them. I had attempted this earlier without success and so was surprised to find that we had been put on limited status which meant that we couldn't accept payments. This doesn't affect out BitPass account just the discount store. Anyhow it worked this morning and we are back on song so I took the opportunity to advise all our customers of this circumstance in case any of them had been affected but not mentioned it.

They say every complaint is a gift and this one certainly was.

Not only that, Broadband is firing on all cylinders this morning at 5.8 Meg despite the lightening storm here on Tuesday afternoon that put a young lad in hospital after he was struck three times. The strikes happened in the park round the corner from this office and the noise was extraordinarily loud.

Popular posts from this blog

Introducing Children To Music… Strategies For Success

While we struggle to restore full menu fuctionality We thought you'd like to hear about a more uplifting topic: Introducing Children To Music - Strategies For Success I've heard a million parents lament the fact that they didn'’t get their children interested in music sooner. There are also hundreds of adults out there that wish they had learned how to play an instrument when they were younger. Studies actually support the idea that music stimulates certain brain connections and can actually help children grow smarter! Music also provides an invaluable outlet for safe expression of feelings and emotions, and can also serve as an important learning tool throughout your children's lives! Music helps educate in many ways, by developing children'’s memory skills and nourishing their spirit. Now, some children are a bit resistant to music at first, but you can easily find ways to encourage them to enjoy music in many different forms early in life. You need to si

Bigdaddy's in the Wings

Friday's customer mystery is unresolved ... But meanwhile, word on the SEO street is that, the next major re-index on Google, code name Bigdaddy, is being prepared and a few of our keywords seem to be in play. Since Jagger we have already seen our most competitive keywords drift back into effective obscurity but the rest seem pretty secure at the moment. It looks as if this could cause some further erosion but nothing too exciting. Our sub-menu problem isn't helping people to move around the site so we must get to the bottom of it. The response from support hasn't been too helpful so far but we shall persist. The production software problem is also proving intractable - technology is great when it works but more than a tad frustrating when it don't.

We're Back with the Symphonies

I can't believe it has taken so long but we are finally there and two Beethoven Symphonies have been published. An early bird has already bought the first movement of the Fifth! The hubris of recording these wonderful pieces on new world instruments caused me to pause for some time but each time I listened to them I heard something new and the overall effect was so positive I have pressed ahead. Inevitably some of the machinery was a bit creaky after such little use - not least my memory for where I had put things. We also bought a new player which is taking a little time to bed in - not helped by browser quirks on this PC which refused to play them - sorted now! We're looking to develop the use of play lists as a way of promoting sales but there is a bit more work to do on that. The auto play of the excerpt from the first movement of Beethoven's 5th is a temporary celebration and will be replaced by a more controllable solution later this week. After the repair work