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A Good Day at the Office

Normally when any part of your customer service system is broken the first thing you hear is a customer complaint but if the failure prevents them becoming a customer most people walk briskly away. So it was particularly nice this week to have an issue raised by an enthusiastic potential customer who pointed out that our PayPal service was broken.

PayPal have updated their terms and conditions and asked us to update our agreement with them. I had attempted this earlier without success and so was surprised to find that we had been put on limited status which meant that we couldn't accept payments. This doesn't affect out BitPass account just the discount store. Anyhow it worked this morning and we are back on song so I took the opportunity to advise all our customers of this circumstance in case any of them had been affected but not mentioned it.

They say every complaint is a gift and this one certainly was.

Not only that, Broadband is firing on all cylinders this morning at 5.8 Meg despite the lightening storm here on Tuesday afternoon that put a young lad in hospital after he was struck three times. The strikes happened in the park round the corner from this office and the noise was extraordinarily loud.

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